Besides the quality of the software product, there’s something else that makes or breaks the deal: technical support. The better the support software publishers and shareware authors provide, the more users are likely to buy the product.
Technical support for software products can be provided in several ways: online product documentatione-mail assistanceaccess to support forums maintained by software publishersknowledge bases.Good documentation may exclude in many cases the need for further forms of technical support. It is, however, not easy to write. One of the reasons why this happens is that it is difficult for shareware authors or other software developers to put themselves into the users’ shoes, since they are already thoroughly familiar with the application.
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The first thi…